Questions
Ask us anything.
Clear answers about how NOLIM works, each with a concrete example.
One message. One reply.
- Can you get us a table in Tokyo tomorrow at eight? Done. Your table is waiting.
- Could the jet leave two hours earlier? Arranged. The crew is ready.
- We need a school in Lisbon for September. Found. The visits are booked.
- Is there any way into the final tonight? Leave it with us. We are already on it.
Getting started
What is NOLIM?
NOLIM
An international private concierge, based in New York. One personal concierge looks after every part of your life, from journeys and homes to family, access and business.
For exampleOne message about a weekend in Paris, and the flights, the suite and the table by the window are arranged.
How do I make a request?
NOLIM
Send a message by email or WhatsApp, in your own words. One sentence is enough: what you need, where, by when and for whom. Your concierge confirms the plan with you before anything moves.
For example“Dinner for four in Lisbon on Friday, somewhere quiet.” That is a complete request.
Who handles my request?
NOLIM
Your own personal concierge, from the first message to the last detail. Your preferences, homes and suppliers stay on file, so every request starts further ahead.
For exampleMention once that you prefer an aisle seat, and it is waiting for you on every flight that follows.
When you need something
How quickly can my concierge respond?
NOLIM
It depends on your level. Essential covers weekdays. Priority covers seven days a week, at hours agreed with you. Reserve is there every hour of every day, in every time zone, with urgent requests answered at any hour.
For exampleA flight cancelled at 3 a.m.? With Reserve, your concierge is already rebooking it.
What can I ask for?
NOLIM
Anything across the twelve areas, from travel, aviation and homes to family, health, events, art, business and security, plus every request that fits no category at all. All of it goes through the same concierge.
For exampleA school in a new city, a gift for tomorrow and a jet for the weekend can share one conversation.
Can I ask on behalf of my family, staff or company?
NOLIM
Yes. Requests can be for you, your family or household, your company or someone else. Your concierge works directly with the people and suppliers involved, within the approvals you set.
For exampleYour assistant sends the request. You only approve the plan.
Where in the world do you work?
NOLIM
NOLIM is an international concierge based in New York. Tell us where you live and where you travel, and your concierge arranges it with trusted partners on the ground.
For exampleA villa in the Algarve, a driver in Tokyo and a table in New York, all in the same conversation.
Trust and discretion
How is my privacy protected?
NOLIM
Names, places, budgets and plans are shared only with those who need them to deliver your request. Confidentiality agreements are available on request.
For exampleA driver receives the time and the address, and nothing more.
Which languages do you work in?
NOLIM
English and Portuguese. If you prefer another language, mention it in your first message.
For exampleWrite in Portuguese, and your plan arrives in Portuguese.
Membership and costs
How do I become a member?
NOLIM
Membership is by application. Send a short message about how you live and travel and what you would like handled. Together we agree the right level, and your file opens.
For exampleFour steps: you write, we get to know you, we choose your level, your concierge begins.
Which level is right for me?
NOLIM
Essential suits planned requests and steady support. Priority suits frequent travel, families and busy households. Reserve suits demanding lives, constant travel and sensitive logistics. Your concierge helps you choose.
For exampleNot sure? Describe a typical month, and we will recommend the level.
How do costs work?
NOLIM
Membership fees are shared in private. For every request, your concierge presents a proposal with the scope, the timing and any budget, and nothing moves until you approve it.
For exampleYou see the full plan and the budget first. One reply approves it.
How do I contact NOLIM?
NOLIM
By email at concierge@nolimconcierge.com or on WhatsApp at +1 212 203 0054. Or send your request through the form on the contact page, and your concierge replies with the next step.
Ask us the question no one has answered yet.
One message, in your own words. Your concierge takes it from there.